Mobile   |   Next Course   |  Contact Us   +1 206–203–3575

 
Upcoming

October 25

ISO 16355
Using Customer Value to Innovate New Services

ASQ Service Quality Conference
Chicago, Illinois USA



See Calendar for more events and training.

Send inquiry

 
QFD Newsletter (free)

ISO 16355

Turning Fishbones into Wishbones

subscribe

 

QFD: Quality Function Deployment

  1. Seeks out spoken and unspoken customer needs from fuzzy Voice of the Customer verbatim;
  2. Uncovers "positive" quality that wows the customer;
  3. Translates these into designs characteristics and deliverable actions; and
  4. Builds and delivers a quality product or service by focusing the various business functions toward achieving a common goal—customer satisfaction. Read more...

Here you will find a comprehensive list of resources and opportunities to:

Learn Modern QFD :

Advance Your Skill :

Participate & Network:

The QFD Institute is an organization dedicated to dissemination and advancement of QFD through on-going R&D, current best practices and tools, and state-of-the-art QFD education and training.

To inquire how QFD may help your project and organaization, please Contact Us  +1 206-203-3575 (M-F 9am–5pm US Eastern).