QFD Institute

The official source for QFD.

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QFD :  Quality Function Deployment

is a comprehensive quality design method that:

1. Seeks out spoken and unspoken customer needs from fuzzy Voice of the Customer verbatim;

2. Uncovers "positive" quality that wows the customer;

3. Translates these into designs characteristics and deliverable actions; and

4. Builds and delivers a quality product or service by focusing the various business functions toward achieving a common goal—customer satisfaction.

More on What Is QFD...

The QFD Institute is a non-profit organization dedicated to dissemination and advancement of QFD through on-going R&D, current best practices and tools, and state-of-the-art QFD education programs and training methods.

Here you will find a comprehensive list of resources and opportunities to:

Learn: 

• Public QFD Courses

• In-house Training

• QFD Certificate Program

• Published Case Studies and Research

• Free QFD Newsletter ( recent issue | subscribe )

Participate: 

• QFD Symposium

• Student QFD Paper Competition

• Symposium Scholarship for Students

• Akao Prize

Advance:

• Kansei Engineering

• Analytic Hierarchy Process (AHP)

• DFSS and QFD

• New Kano Model

• Hoshin Strategic Planning & Policy Management

• Modern Voice of the Customer (VOC)

• Modern House of Quality (HOQ)

• TRIZ

Contact Us:

• QFD Institute

  +1 734-995-0847  (M-F 9am-5pm US Eastern)

  1140 Morehead Ct. Ann Arbor, MI 48103 USA

QFD Green Belt^®

Public Course

2010 Feb. 15-16

Orlando, Florida

Inquire

In-company Training

QFD Black Belt^®

In-company Training

Public Course

2010 Sep 27-Oct 1

Portland, Oregon USA

Inquire