An Analysis of Methods for Prioritizing Design Characteristics in Quality Function Deployment by Marcus J. McLeese, Maintenance Supervisor, Coca-Cola Enterprises, Alsip Operations, USA; and Bruce DeRuntz, Ph.D., Southern Illinois University Carbondale, USA.

Appendix I:  Bonus Case Studies

QFD Applications in Health Care and Quality of Work Life by Glenn H. Mazur, Japan Business Consultants, Ltd., USA.; Jeff Gibson, Baptist Health System, Birmingham, Alabama, USA; Bruce Harries, TELUS Corporation, Edmonton, Alberta, Canada

Quality Function Deployment for a Medical Device by Glenn Mazur, Japan Business Consultants, Ltd.

Making The Neon Fun To Drive by J. E. Fernandez; J. L. Chamberlin; E. G. Kramer; J. H. Broomall; H. A. Rori; R. L Begley, Small Car Platform Engineering, Chrysler Corporation

The Application of Quality Function Deployment (QFD) To Design a Course in Total Quality Management (TQM) at The University of Michigan College of Engineering by Glenn H. Mazur, Adjunct Lecturer, The University of Michigan College of Engineering, Executive Director, QFD Institute, U.S.A.

2006 Abstracts

All Abstracts 1989-2006

Implementing QFD for Product Development through Action Research. P. A. Cauchick Miguel, Quality & Methodology Research Group, Faculty of Engineering, Methodist University of Piracicaba, Brazil.

QFD for Innovative Companies: Using Voice of Customer to Focus Opportunities.  Glenn Mazur, Japan Business Consultants, USA. 

Kansei Engineering for Commercial Airplane Interior Architecture.  Jeanne Guérin, Human Factor Specialist, The Boeing Company, USA. 

Utilizing Critical Chain Project Management in Your QFD to Manage Project Schedule and Get More Done in Less Time. Tony Rizzo, Product Development Institute, USA. 

Sensio - The Evolution of a Revolution: QFD Applied to the Development of New Businesses. Pierre-Hugues Routhier, Sensio, Canada. 

Large Scale System Redesign Using QFD. Robert Gerst, Converge Consulting Group Inc., Canada.

Prioritizing Customer Needs at Spectator Events: Obtaining Accuracy at a Difficult QFD Arena. rancisco Tamayo-Enríquez, Arnecom; González-Bosch, Mercadotecnia Estrategia Dirigid; and Javier Santa Cruz-Ruíz, Mexico. 

2004 Abstracts

All Abstracts 1989-2006

2002: 14th Symposium on QFD (ISBN1-889477-14-1)

QFD to Direct Value Engineering in the Design of a Braking System. Jim Dimsey, QFD Green Belt^®, Hayes Brake, USA.  

Improving Technical Support to Make Commodity Products More Competitive.  Henry Hearon, QFD Green Belt^®, GCC Rio Grande, USA.  

Integrating QFD and Design for Six Sigma. Charles Huber, QFD Green Belt^®, Seagate Technologies, USA.

Case Study - Applying QFD for the development of the World’s First High-Quality 3D Home Theatre System. Pierre-Hugues Routhier, Sensio, Canada.

Deploying and integrating education system indicators with QFD - An  Application Case. Ricardo Hirata Okamoto, Provisional QFD Black  Belt^® and José Carlos Arce Riobóo, Provisional QFD Black  Belt^®, Keisen Consultores, S.A., de C.V., México.  

How a Successful QFD Project for a Niche Product Eventually Changed the Entire Organization.  Ed Chaplin, M.D. and Todd Hoff, CEO, Continental Rehabilitation Hospital San Diego, USA.

Using QFD Principles to Develop Vision, Mission and Top Level Strategy. Fernando B. Xavier, Schindler Lifts Australia Pty Ltd, Australia; Robert A Hunt, Ph.D., Macquarie University, Sydney, Australia. 

2001: 13th Symposium on QFD (ISBN1-889477-13-3)

Roles of Executives in QFD.  Mr. David Harbourne,  President, Fusion UV Systems, Inc. 

Performance Excellence - A QFD Approach. James P. (Jim) Walden, Boeing Airlift and Tanker Programs.

Parametric Paired Comparison:  A New Methodology for Rapid and Accurate Customer Needs Assessment. Pierre H. Routhier, Pratt & Whitney.

QFD Killed My Pet (Project) - Using QFD to Confirm Market Needs for New Technology. Dwight Delgado, Fusion UV Systems; Glenn Mazur, Japan Business Consultants. Ltd.

Integrated "Demanded Quality Deployment and Quality Function Deployment (QFD).  Rajendra Prasad, Tata Consultancy Services, USA and Gargi Keeni, Ph.D., Tata Consultancy Services, India. 

Integration of Assembly Requirements in Early Stages of Product Planning.  Dipl.-Ing. Stefan Berger and Dr.-Ing. Jürgen Hoffmann, Fraunhofer-IPA/TEG, Germany. 

Customer Segmentation and Identification of Market Research Factors for QFD.  Greg Watson, Chairman, American Society for Quality.

Customer Voice Board.  Frank Zeihsel, Ph.D., founder of enbiz gmbh, Germany.

Applying Quality Function Deployment to Align Customer Needs to A Technical Service.  Ian Ferguson, Ian Ferguson Associates, U.K. 

Future Combat System Concept Development: Integrating Service and Product Requirements in QFD.  Kirk Kirkpatrick, Lockheed Martin Missiles and Fire Control; Maj. Shel Jones, US Army; Glenn Mazur, Japan Business Consultants, Ltd.

QFD within a Command & Control Environment.  Peter Kimber, Perspective Solutions, Inc., Sweden.

QFD and The Office of Homeland Security.  Glenn H. Mazur, QFD Institute, USA.

BEST Deployment: Desperately Seeking an Integrative Solution for Critical Times.  Rick L. Ed geman, University of Maryland; Glenn Mazur, Executive Director, QFD Institute.

Measurement Dimensions within the Kano Model of Customer Satisfaction.  Robert A. Spencer, Bergen Brunswig Corporation, California.

Flash QFD! - An Interactive QFD Tutorial.  A. J. L owe. Ph.D. (U.K.); R.A. H unt, Ph.D., Australia.

2000: 12th Symposium on QFD (ISBN1-889477-12-5)

Gemba Research in the Japanese Cellular Phone Market. Eric Ronney and Peter Olfe, Nokia Mobile Phones, UK.

Measuring Competitiveness in Service Design; Decisions based on Customer's Needs. Thomas Fehlmann, Euro Project Office AG, IT Quality Group, Switzerland.

The Collaborative Innovation (CI) Process  Larry Zeidner and Dr. Ralph Wood, United Technologies Research Center, US.

Improving the Nissan "Crew" with Reverse QFD. Noriharu Kaneko, Japan.

An Application of QFD to the Shop Floor Daily Routine Management. Leonardo Pereira Santiago, Flávio de Aguiar Araújo, Lin Chih Cheng, Federal University of Minas Gerais, Belo Horizonte, Minas Gerais, Brazil.

Enlarging QFD Methodology to Include Forecasts of Market Share and Profit. Harry E. Cook, Head, Department of General Engineering, University of Illinois at Urbana-Champaign, USA.

Software QFD. Richard Zultner, ZULTNER & Co., USA.

Investigation and Research Concerning the Integration of TQM and ISO9000/14000/Responsible Care. Masao Sukuya, Dainippon Ink & Chemical Inc., Yusuke Ito, Naoki Tanaka, Yasutaka Kato and Kozo Koura, Asahi University, Japan.

A Study of Structure of Quality Contribution Degree in Customer Satisfaction. Michiteru Ono, Tamagawa University, Tokyo, and Noriyuki Neil Takeuchi, Integrated Quality Dynamics, Inc., USA.

Applying QFD in a Hospital Setting: A Study of Medical Quality. Yoji Akao, Ph.D., and H. Fujimoto, Asahi University, Japan.

Use of QFD to Develop Sales in a Medical Materials Market. Fatih Yenginol, lecturer, Dokuz Eylul University Faculty of Business, Turkey.

QFD and RequisitePro. Stuart Lesley, SiloSmashers, USA.

Inspection and Control of Raw Materials Applied to Electronic Ceramics Through the Quality Chart. J.C.S. Dias and P.A. Cauchick Miguel, Quality Management & Metrology Group, Methodist University of Piracicaba (UNIMEP), Brazil.

Continuous QFD - Employing QFD in Case of Fuzzy Development Tasks. Georg Herzwurm, Sixten Schockert, University of Cologne, Business Computing, Germany.

QFD 2000: Integrating Supporting Methodologies into Quality Function Deployment. Glenn Mazur, Japan Business Consultants, Ltd and QFD Institute, USA.

The Quality Concert: A Multiple-Parameter Matrix Analysis. Jack ReVelle, ReVelle Solutions, LLC, USA.

Strategic Product Family Development by Extending the House of Quality. Juergen Hoffmann, Fraunhofer Technology Development Group, Germany.

Leveraging TRIZ to Combine Ideas into Implementable Concepts. Dana Clarke, Ideation International, Inc. USA.

Customer and market input for product program development. Knut Aasland, Detlef Blankenburg and Jarl Reitan, SINTEF Industrial Management, Norway.

Application of QFD to Developing Education Products for Northern Australia Beef Producers. Shane Blakeley, Rural Production Systems Pty Ltd, Mick Quirk, John Bertram, Felicity McIntosh, Queensland Beef Industry Institute, Department of Primary Industries, Bob Hunt, Macquarie University, Australia.

General Model of Continuous Improvement Programs: Creating Fractal Organizations. Francisco Tamayo-Enríquez, Quality Assurance Department Chief, Axa Yazaki, Nuevo Leon, Mexico.

Minimum Information Loss Evaluations for QFD. Ed Dean, The DFV Group, USA.

QFD with an Attitude! - "Obsolete your products so your competitors can't"!   David Ve rd uyn, C 2 C So lutions, USA.

QFD is a Catalyst, not a Process; A New Way to Look at QFD. D. L yman, Vie wP oint & Und erstanding En hancement., USA.

Introduction of QFD Method to Our Original Medical Quality Improvement (MQI) Activity in Nerima General Hospital. T. Takahara, M.D., Dept of Surgery, S. Iida, M.D., President, and M. Fujimori, Nerima General Hospital, Tokyo, Japan.

A Review of Applied Human Factors Techniques for Product Designers in Identifying the Voice of the Customer. Chee Weng Khong, Centre for Collaborative Multimedia, Faculty of Creative Multimedia, Multimedia University, CyberJaya, Malaysia.

Using the Gemba to Improve the Usefulness of FMEA. Jo hn T e rnin ko, Re sponsible Man agement, Inc., USA.

Hoshin and Strategic QFD Organizations: Where are they now?   Ro bert H unt, Ma cquarie University, Australia.

The Universal Method for Technology Forecast: Does the Panacea Exist?   Iouri Belski and Vladimir Shapiro, Royal Melbourne Institute of Technology, Australia.

Implementing TQManagement in a Multiculture Ambience. Tarik Sulimani, Ph.D., Advanced Electronics Co.; Nasreen Al-Dossary, Ph.D., Saudi American Bank, Saudi Arabia.

• Variability Reduction: A Common Ground for Integration of Advanced Quality Tools and Processes.

• The Use of QFD for Architectural Briefing & Design.

• QFD for Manufacturing Technology Assessment.

• QFD Applications in Brazilian Auto Part Companies.

• The Product Development Process: Avoiding Pitfalls to a Successful Implementation.

• QFD in Strategic Planning: An Exploratory Study.

• Consumer-Based™ Performance Benchmarking.

• The Application of Augmented QFD to the Evaluation of Emergency Plans.

• Contextual Usability, Domestication & QFD.

• Brand Engineering using Kansei Engineering and QFD.

• Model Improvement Process in an Educational Environment.

• The Application of QFD Principles to Student Learning using a Group Decision Support System in School Education.

• Solving Problems with Method of the Ideal Result (MIR).

• Improving the Scales Used in AHP for QFD.

• Interpretation of VOC with Concept of Quality in Multi-Levels: An Enhancement for QFD for Innovation.

• Deploying Corporate Vision using a Structured Methodology.

• Interface of Lanchester Strategy & QFD.

• Jurassic QFD.

• Hoshin Planning, QFD & TQM.

• QFD as a Corporate Memory Structure.

• Experiences with the reliability and Validity of the Kano Method: Comparison to Alternate Forms of Classification of Product Requirements.

• Making QFD Efficient.

• The Politics and Partisanship of VOC.

• Customer Chart: An Efficient and Effective Way for Structuring Customer Needs.

• Application of QFD in Conjunction with the Goal Function Modeling within the Automation Systems Industry.

• Socially Responsible QFD.

• Using Soft Systems to Identify and Diffuse Cross Functional Conflicts.

• Basic Elements of QFD as Key Factors in Life Cycle Engineering.

• Aligning the IT Framework to Corporate Strategy.

• Risk-based Deployment of Standard Software Rollout Processes.

• Defining Customer Needs for Brand New Products.

• How to Measure the Performance of the Overall Deployment Process.

• A Statistical Approach to SQC Target-Setting.

• Virtual QFD; Better Comprehensive QFD Training.

• Using TRIZ as a Creative Process for Breaking Patterns.

1998: 10th Symposium on QFD (ISBN1-889477-10-9)

• The Synergistic Alliance of Systems Engineering and QFD.

• QFD in Aerospace Applications: A Training Exercise.

• Method for Optimizing Resources Allocation.

• Application of Quality Functional Deployment to Automotive Fuel System Components

• QFD Methodology and its Application in an Automotive Industry Supplier.

• Consumer Encounters and Idea Development and Concept Optimization.

• Cost Deployment to Improve Customer Satisfaction and to Reduce Product Cost.

• Introduction of QFD to "What to Design" Process In Super Design Technology.

• Software Availability Reporting System.

• Using QFD for Computer Aided Design Software Selection.

• Using QFD to Research the Demanded Quality of Students for Lectures.

• Using Service Blueprinting and Quality Function Deployment in Restructuring Educational Service Processes.

• A Hospital-Based Service Example of QFD.

• An Intelligent House of Quality.

• Fast QFD: First House of Quality in Half the Time.

• Environmental Management System on ISO-14000 Combined with QFD.

• Automated Kano Model Implementation.

• Using FMEA and QFD to Improve the Design of a Medical Device.

• An Application of Quality Function in the Medical Device Industry.

• Using QFD to Establish a Quality Assurance Network.

• QFD Schedule Deployment: Doing Development Faster with QFD.

• Information Service for the Manufacturing Industry.

• Strategic Planning Process for Welfare Reform using QFD.

• Strategy, QFD and the Balanced Scorecard.

• QFD Technique for Composite Railway Sleeper.

• A New Model of the Conceptual Design Process using QFD/FA/TRIZ.

• Adding Value to CIDM.

• The Fuzzy Front End of the New Product Development Process.

• Using Neural Networks to Analyze the Voice of the Customer.

• Managerial Implications for Customer Focused Product Development.

• Selecting the Best Direction to Create the Ideal Product Design

• The Virtual Corporation and QFD: The Key to Effective Breaking of Boundaries.

• Will Your QFD Add Value to Your Operation? How to Find Out.

• Value Management: Integrating QFD in the Product Value Deployment Process.

• Moderated Knowledge Mapping - Forming Breakthrough and Knowledge Transfer!

• Innovation and Customer Focus: A Medical Marketing Success Study Demonstrating TRIZ and QFD.

• QFD in Education: An Instructional Case.

• Business System Analysis.

• Application of TRIZ to Solve a Reliability Problem of a Hard Drive.

• An Intelligent Systems Approach to Quality Function Deployment (QFD).

• Quality Planning in the Existence of Multiple Customers: A Scoreboard Design Case.

• Don’t Bank Just on Methodologies.

• Merging Two QFD Models Into One: An Approach Of Application.

• Assigning Importance to Hows: Analysis of Two Competing Methodologies.

• Using QFD to Develop a Planning Budget Linked to Organizational Objectives.

1997: The 9th Symposium on QFD (ISBN1-889477-09-5)

• Using the QFD Blitz for Making Better Proposals.

• QFD as a Support System to the Identification of Key Ideas for Technological Changes/Innovation.

• Using Post-Occupancy Evaluation and QFD Methodologies to Improve Quality in Building Construction.

• Developing an Integrated Model of Designing the Ideal TV for the Consumer through QFD: A Consumer Electronics Case Study.

• Modeling Knowledge Integration, Extending House of Quality to Meta-Fusion.

• Systematic Application of Quality Management Principles in a Military Organization.

• Function is the Foundation.

• Task Deployment: Managing the Human Side of QFD.

• 20 Ways to Make Sure QFD Will Fail in Your Organization.

• QFD: The Swedish Experience.

• Confirming Expert Judgment through Correlation.

• A Non-Traditional Use of QFD: QFD Integrated with Management Systems to Determine Organizational Structure and Performance Evaluation.

• Expand, Collapse, and Subset - The Keys to Small Matrices.

• Systems Thinking Simulations as an Aid for Design QFD.

• Accelerating QFD

• Improving Quality Function Deployment Through Customer Feedback: A Case-Based Reasoning Approach.

• Prioritizing Customer Requirements in a Rapidly Changing Marketplace.

• A QFD-Based Evaluation of Prevention Services.

• Hoshin Planning and QFD.

• A Competitive Advantage.

• Reliability Function Deployment - RFD: A Systems Approach.

• Deploying Software QFD Within Large Organizations.

• Project QFD Managing Software Development Projects.

• Strategic QFD for Product Platform and New Technology Planning.

• Applying QFD Principles to Strategic Transformation.

• A Strategy Formulation Methodology Based on QFD for Traditional Manufacturing Companies.

• Advanced QFD Techniques for Creating a Competitive Edge in a Deregulated Telephone Market.

• QFD As a GIDE to Product Realization.

• Training Function Deployment: Applying QFD to Staff Development

• The TRIZ, QFD and Taguchi Connection.

• TRIZ and Integrated New Product Development.

• TRIZ: Acceleration of Conceptual Design in Product Development.

• Application of TRIZ for Design of New Materials.