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The official source for QFD. |
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QFD Papers Addressing Social Issues To find an article about a particular industry application or method in this page, use Keyword Search: Ctrl+F
To view all abstracts, please visit QFD Symposia Transactions. To order a copy, please use Order Form.
2001: 13th Symposium on QFD (ISBN1-889477-13-3)
QFD and The Office of Homeland Security by Glenn H. Mazur, QFD Institute, USA. While QFD is not new to the US government, its use has mostly been within the command structure of a single entity, rather than across the very independent agencies of the Executive Branch or the Constitutionally independent Legislative and Judicial branches. This paper is a "call to arms" to the many QFD specialists within the government to use their talents to support the President's initiative to develop and implement effective homeland security activities.
BEST Deployment: Desperately Seeking an Integrative Solution for Critical Times by Dr. Rick L. Edgeman, QUEST Teaching Professor & Executive Director - QUEST Program, Robert H. Smith School of Business University of Maryland; Douglas A. Hensler. W. Edwards Deming Professor of Engineering Management, Lockheed-Martin Engineering Management Program, College of Engineering & Applied Sciences, University of Colorado - Boulder; Glenn Mazur, Executive Director, QFD Institute. This paper examines environmental, economic, social, and technical sustainability as a model for future business excellence. It tries to link best business practices as defined by EFQM, Baldrige, and even Deming to the future of humanity. QFD can light the path for both sustainability and customer satisfaction.
1999: 11th Symposium on QFD (ISBN1-889477-11-7)
The Application of Augmented QFD to the Evaluation of Emergency Plans by Chakib Kara-Zaitri & S. Al-Daihan, University of Bradford, UK and King Abdulaziz City for Science and Technology, Saudi Arabia. This paper describes an augmented QFD methodology developed for the evaluation of emergency and crisis management. The methodology identifies those areas of management response which are critical for the correct implementation of emergency plans. The methodology is presented by reference to illustrative examples derived from recent disaster response plans. The methodology is shown to be efficient, flexible and easy to use.
1998: 10th Symposium on QFD (ISBN1-889477-10-9)
Environmental Management System on ISO-14000 Combined with QFD by Yoji Akao, Ph.D. and Tetsuya Hayazaki of the Graduate School of Business Administration, Asahi University, Japan. ISO-14000 is combined with QFD in order to build a better environmental management system. The paper is based on a case study of a construction company with a focus on environmental issues. Environmental requirements were developed through the scenario deployment of construction work and combined in a matrix with critical operational functions involving the installation of communication lines, which were then deployed to environmental quality assurance.
Strategic Planning Process for Welfare Reform using QFD by Jack B. Re Velle, Ph.D. of Aerojet and G. Kevin McDonald of Raytheon Missile Systems Company. In 1997, the United Way of Tucson partnered with Hughes Missile Systems to initiate a community-wide, strategic planning process for welfare reform. The process was designed to develop a "high-level," collaborative response to Federal and state legislative changes. A diverse group representing all sectors of the community met for 3 1/2 days to develop a comprehensive, consensual, prioritized plan. The study introduces a national model for similar community actions.
1995: 7th Symposium on QFD (ISBN1-889477-07-9)
QFD for Quality of Work Life by B. Harries and Matthew Baerveldt , TELUS, Canada. This paper outlines the theory and its application of QFD in improving the quality of employees' work life. The application was done in three stages: a Quality of Work Life survey to find out what employees want, QFD to design a system for improving the quality of employees' work lives and identifying and designing priority areas for improvement, and SPC to maintain the gains made. The three states are described in terms of the Plan, Do, Study, and Act learning cycle. The study shows QFD can be applied to soft business issues. It redefines and clarifies the role of business leadership as purveyors of service to employees.
1993: 5th Symposium on QFD (ISBN1-889477-05-2)
The Application of Quality Function Deployment In the Los Angeles River Rescue Task Force by Kathleen Butler, Robert Litwin, John Marzec, Rocketdyne, Rockwell International Tony Ennis, Los Angeles City Fire Department. Each year, on average, six people drown in the L.A. area flood control system. After a highly publicized tragedy in 1992, the City Council formed the River Rescue Task Force. One of the objectives was to develop new technology as may be necessary to assure rescue of people from the flood channels. QFD was used as a means to sort through the various concepts. Rocketdyne provided training and team facilitation to the Task Force as they worked through the QFD process. They have completed the House of Quality and the Pugh concept selection. Prototypes will be tested and recommendations made to the City council.
Application of QFD to a "Soft" Issue by Jonh Crossley, The Clorox Company. The Clorox Technical Center Health and Safety Team had a concern. But an unusual application of the QFD process quickly solved the problem. The paper describes how QFD was able to surface the cause of the H&S committee's problems and allow them to develop a recommendation, that in combination with other data from the analysis, resulted in a much improved system.
The Application of QFD to a National Security Issue by Greg A. Mann, Sandia National Laboratories. This case study reports how modern quality tool, QFD, was modified and used successfully to organize the feasibility study of a system that required the complex analysis of high level political, technical, environmental, operational, and security issues by a cross-functional team from multiple governmental agencies, in order to identify critical system's characteristics necessary to respond to the national security issue.
QFD's role in Advanced Tactical Aircraft Development by Suzanne Bergman, Mcdonnell Douglass Aerospace - East. This paper describes how National Goals can be linked with successive levels of military policy in order to illustrate the impact of these policies on future requirements. A method for examining the sensitivity of these requirements to eternal variables, such as the defense budget, potential U.S. and world futures, is also discussed.
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