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QFD :
Quality Function Deployment
is a comprehensive quality
design method that:
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Seeks out spoken and unspoken customer
needs from fuzzy Voice of the Customer verbatim;
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Uncovers "positive" quality that
wows the customer;
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Translates these into designs
characteristics and deliverable actions; and
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Builds and delivers a quality
product or service by focusing the various business functions toward achieving
a common goal—customer
satisfaction.
The QFD Institute
is a non-profit organization dedicated to dissemination and advancement of QFD
through on-going R&D, current best practices and tools, and state-of-the-art
QFD education programs and training methods.
Here you
will find a comprehensive
list of resources and opportunities to:
Learn:
Participate & Network:
Advance:
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Upcoming Events |
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May
20
Modern VOC and QFD Workshop
in UK
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QFD Green Belt® |
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June 23-24
Public Course
Princeton, New Jersey USA
September 23-24
Public Course
Beijing, China
October 22-23
Public Course
Santa Fe, New Mexico USA
In-company QFD Green Belt® Certificate Course
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QFD Black Belt® |
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October 27-31
Public Course
Santa Fe, NM USA
In-company QFD Black Belt® Certificate Course |
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Contact Us
QFD Institute
+1
734-995-0847
(M-F 9am-5pm US Eastern)
1140 Morehead
Ct.
Ann
Arbor, MI
48103 USA
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Caution about
Spoofed Email:
We
do not
send email unless you contacted us.
Email from the QFD Institute shows an identifiable staff person's
Full Name
in the From field and a
specific QFD topic
in the Subject filed using appropriate caps. No email is sent using a committee
or department name, such as registration, support, customer, administrator, or
any team name. We never send email asking you to verify your information,
subscription, membership, etc. When in question, do not open but delete a
suspicious email.
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