QFD Green Belt^® Training Packages

Core Blitz QFD^® Tools:

1. Project Goals table
2. Customer Segments table
3. Gemba visit table
4. Customer Process Model
5. Customer Voice table
6. Affinity Diagram
7. Hierarchy Diagram
8. Analytic Hierarchy Process (AHP)
9. Maximum Value Table
10. House of Quality (HOQ) — modernized
11. Downstream QFD Deployments (generic deployment in public course)

• Kansei Lifestyle Deployment
• TRIZ (Theory of Inventive Problem Solving)
• New Lanchester Strategy for Sales and Marketing
• ISO 16355 ^NEW
• Integration with Design for Six/Lean Sigma (DFSS/DFLS)

• No Prerequisites.
• New product and service development teams and project managers;
• Project team members from Marketing & Sales, R&D, Design, Manufacturing, Service, Quality, Business Development, and those who are key to the success of the new product / business / organizational strategy;
• Training scouts who will report to their management;
• Quality consultants, Six Sigma / Lean Sigma / DFLS / DFSS Black Belts and Master Black Belts;
• Trainers, facilitators, internal Quality / Sigma gurus, Organizational Excellence champions, as well as University Professors who teach innovation and the topics mentioned here;
• Those who are familiar with classical QFD and House of Quality methods from the 1980s.
• Anyone who seeks better designs, quality, and innovation.
• Here is a partial list of companies that have sent employees to this training.

1. A laptop computer (with CD drive, MS Excel^®, MS Word^®, and Adobe Acrobat^® reader) or calculator -- as you will receive a memory stick with QFD software templates and case studies.
2. Relevant marketing and technical data for a small project or a part of a large project that you are currently working on or plan to work on in the future. (You will receive detailed instructions on this with your registration receipt/invoice.)
   
   IMPORTANT: There is NO NEED to reveal any confidential data. The goal is to make the QFD exercises real and meaningful to you!  If it is not feasible to bring such data, you may join others or use a generic (or hobby) project.

• The QFD Green Belt^® training manual (the latest version)
• Modern QFD templates
• Select case students
• ISO 16355 series bibliographic reference papers (1,000+ page eBook, $149 value)^NEW

2019 Registration Page

• 2019 Venue: (Hampton Inn & Suites Boise Downtown, in Boise, Idaho USA)
• Travel Information
• Local Information (Boise, Idaho)
• Attending from Overseas

A provisional QFD Green Belt^® Certificate will be issued upon successful completion of this course.

Students desiring to receive a full certification must submit a completed QFD project to the Instructor within one (1) year, demonstrating their ability to use the modern QFD Blitz^® tools taught in the course. For this purpose, they may send work-in-process to the instructor for review, following the classroom portion of the training.

The 2019 September 4–5 QFD Green Belt^® Certificate Course will be jointly taught by these two certified instructors:

• Glenn H. Mazur

Mr. Mazur has been certified as a QFD Red Belt^® (the highest level) by the late Dr. Akao. In 1998 Mr. Mazur was awarded the International Akao Prize^® for his work in developing and disseminating the practice of QFD globally.

Mr. Mazur serves as the Executive Director of the QFD Institute and International Council for QFD which coordinates international research and symposia toward advancement of the QFD methodology. Mr. Mazur is also the convenor of ISO 16355 technical committee. Mr. Mazur has also been designated a QFD Architekt by the German QFD Institut Deutchland and is the first trainer to introduce the Japanese Gemba Study method to the U.S. In addition to his work in QFD, he has also been trained in the Analytic Hierarchy Process (AHP) by its developers late Dr. Thomas Saaty and Dr. Ernest Forman and has integrated this methodology into the QFD priority scoring system.

• Carey W. Hepler

Mr. Carey W. Hepler earned his QFD Black Belt^® Certification and Trainer license from the QFD Institute in 2008 and was awarded the International Akao Prize^® for Excellence in QFD in 2010 for his work in applying QFD to the US health insurance marketplace. Mr. Hepler is a member of the US technical committee that develops the ISO 16355 standard for QFD. He is also a Six Sigma Black Belt, an Analytic Hierarchy Process (AHP) Black Belt, a Net Promoter System Champion, and a certified Project Management Professional (PMP). He holds an MBA from the University of Florida.

Mr. Hepler began his career as a quality analyst and quality manager at AT&T Universal Card Services, which received the Malcolm Baldrige National Quality Award in 1992. He joined Blue Cross Blue Shield of Florida in 2002 as marketing analytics director and later became innovation director when he began to incorporate QFD into their product development process. His work in the fast-changing US healthcare sector has continued to his current position as Net Promoter System Champion at UnitedHealth Group where he is integrating QFD to improve consumer experiences.

Please feel free to contact QFD Institute if you have any questions about this course or QFD in general, as well as to inquire about more course dates or in-house training options.

We look forward to welcoming you in this course.