QFD Institute - The official source for QFD.

QFD Black Beltsm Certificate Course (Facilitator)


 

 



 

 

 

PUBLIC COURSE OFFERED ONLY AT QFDI SYMPOSIA
 
BENEFITS
 

Hands-on practice of QFD on a team project. Bring your own team or join with others.
 

Step-by-step instruction of standard QFD deployments.
 

Understand depth and breadth of Comprehensive QFD
 
WHO SHOULD ATTEND
  QFD project team members including marketing and sales, R&D, design, manufacturing, service, quality, etc, as appropriate for your industry sector
 

Quality consultants and Six Sigma/DFSS Master Black Beltssm
 

Trainers, facilitators, and internal quality gurus
 

Prerequisite: QFD Green Beltsm Certificate from QFD Institute or permission of instructor.*

* Submit for approval your own Comprehensive QFD work (must include Customer Voice Table or VOCT-2, and House of Quality).
 

LEARNING OUTCOMES
  Facilitate a QFD project team
  Mastery of main QFD tools and deployments
 

Conduct Green Beltsm training and certification
 

Provisional QFD Black Belt Certificate. Submit full QFD case study within 2 years to earn full status. May be submitted to anyone holding QFD Institute Master Black Belt.sm
 
CONTENT
  Semi-customized deployments common to most industries, such as project, customer, quality, technology, function, reliability, cost, manufacturability, production, service, etc.
  Step-by-step input, process, and output of field data for each deployment
 

Necessary tools and analytic methods for quality, strategy, management, product planning, decision making, invention, and design

Voice of Gemba - QFD's unique approach to customer visits
 

Blitz QFD - matrix free QFD for immediate results
 

How to train and certify QFD Green Beltssm
 
TEXTBOOKS AND MATERIALS
QFDI Black Beltsm v 2002
Misc. reports, case studies
CD-ROM with software demos and templates, additional case studies
 
INSTRUCTORS 

Glenn Mazur     Testimonials

Richard Zultner
Other QFDI certified QFD Master Black Beltssm or higher
 
DURATION
4 days.  On-going facilitation support is optional.
May be offered at the North American QFD Symposium or other events.
 
SCHEDULE AND COSTS
QFD Institute Symposium Public Course Schedule and Prices
In-House Programs are also available
 

Meet your instructors

Glenn H. Mazur

Photo of Glenn Mazur

 

Japanese quality specialist, fluent in Japanese

President,

  Japan Business Consultants
 

Executive Director, QFD Institute

  Executive Director, International Council for QFD
  Adjunct Faculty, University of Michigan
  1998 Akao Prize for Excellence in QFD.
  Certified QFD Red Belt
 

 

Richard E. Zultner

Photo of Richard Zultner

  Software Quality Specialist
 

President, ZULTNER & COMPANY

 

Director, QFD Institute

 

Professor of Project Management, Stevens Institute of Technology

 

1998 Akao Prize for Excellence in QFD.

 

Certified QFD Red Belt

 

TOC Software Jonah