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PUBLIC COURSE
OFFERED ONLY AT
QFDI SYMPOSIA
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BENEFITS |
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QFD is a
winning strategy for seeking out both unspoken and spoken customer needs |
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QFD
translates key needs into actions and designs |
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QFD
focuses various distinct functions toward achieving a common goal |
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Assure
your project's success - with courses taught by QFD Institute certified experts
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WHO SHOULD ATTEND |
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Management scouts who will report on QFD to company |
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QFD
project team members including marketing and sales, R&D, design,
manufacturing, service, quality, etc. |
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New
Product Development Teams |
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Project
Managers |
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Quality
consultants and Six Sigma/DFSS Black Beltssm |
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Trainers,
facilitators, and internal quality gurus |
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No
prerequisites
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LEARNING OUTCOMES |
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Understand
basic QFD concepts and main tools |
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Present
QFD concepts to your management team as a powerful new product
development process |
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Recognize differences between QFD for manufactured and assembled products, service
and business processes, food and chemical products, software, and small
business |
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Upon
completion, receive provisional Green Belt Certificate.
Submit personal example of one QFD tool within 1 year to earn full
status. May be submitted to anyone holding QFD Institute QFD Black Belt.sm
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CONTENT |
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How QFD can
address your company's problems with customers, competitors, technology,
design, build, delivery and service |
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Brief
history and principles of QFD - how and why it works |
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Case
studies (with results) for product (manufactured, assembled, chemical,
food), service, process, and software applications |
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Related
methodologies such as Blitz QFD, AHP, Kansei, TRIZ, New Lanchester Strategy,
Critical Chain Project Mgt
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WORKSHOP
(hands-on with your project) |
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QFD
method is practiced on a project of the student's choosing (best if you bring
your team), but is limited to a few data items because of time
constraints |
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Basic QFD Tools
- Affinity Diagram, Hierarchy Diagram, Matrix. |
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Voice of
Customer Table - Understanding explicit and implicit requirements |
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Position
new product according to customer, competition, and corporate strategy |
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Translate
key customer needs into product specifications - Maximum Value Table and
House of Quality |
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Lecture
on how to deploy to each functional group. Includes function and failure
analysis, creativity, component, facilities, operator, and quality
control
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TEXTBOOKS AND
MATERIALS |
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QFDI Green
Beltsm
v2002 |
Sample
of text |
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CD-ROM with software demos and
templates, additional case studies
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INSTRUCTORS |
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Glenn H. Mazur |
Testimonials |
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Richard E. Zultner |
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Other
certified QFD Black Beltssm
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DURATION |
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Two days.
On-going facilitation support is optional. |
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SCHEDULE AND COSTS |
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When offered
at QFD Institute Symposia, see
Symposium Course
Schedule
and
Prices
for details. |
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In-House Programs |
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