QFD Student Resource Pack

This resource pack was created for university students who are new to QFD or studying QFD as a part of their course work, to foster correct understanding of QFD among academia. This  Pack (CD or memory stick) is currently available complementally to the attendees of the QFD Institute Symposium on QFD (one pack per attendee on site; no shipment.)   

Content Example of QFD Student Resource Pack

• History of QFD

• Frequently Asked QFD Questions by Students

  • What is QFD?

  • Who are the founders of QFD?

  • What are the tools of QFD?

  • How long has the methodology been around?

  • How does QFD differ from other quality initiatives?

  • Why is a conventional design process not sufficient?

  • What are the characteristics of QFD as a quality system?

  • What industry and business are using QFD?

  • Can QFD be used for a service rather than a product?

  • What is the House of Quality?

  • What are "expected quality" and "exciting quality?"

  • How does QFD offer strategic advantage?

  • QFD and ISO and QS9000 Standards  

  • What is Modern QFD?

  • QFD and Six Sigma

  • What software do you recommend for my QFD project?

  • What QFD resource do you recommend?

  • What is the QFD Belt Certificate program?

• Advancement of QFD

"The leading edge in QFD: past, present and future.”

Yoji Akao, Ph.D., Asahi University, Tokyo, Japan

Glenn H. Mazur, QFD Red Belt^®, QFD Institute, Ann Arbor, Michigan, USA

•  Case Studies

 “Jurassic QFD: Integrating Service and Product Quality Function Deployment.”

(The winner of the Design Engineering 1999 Gold Medal)

Andrew Bolt, Program Manager, MD Robotics, Canada

Glenn H. Mazur, QFD Institute, Japan Business Consultants, Ltd., USA

 

“Finding Customer Delights Using QFD.”

Carey Hepler, QFD Black Belt®, Blue Cross Blue Shield of Florida, USA

Glenn H. Mazur, QFD Red Belt^®, QFD Institute / Japan Business Consultants, Ltd., USA

 

“Bagel Sales Double at Host Marriott Using Quality Function Deployment.”

Steve Lampa, Brand Executive, Marriott Hotels, Resorts, and Suites

Glenn H. Mazur, QFD Red Belt^®, Japan Business Consultants, Ltd., USA

 

“The Application of Quality Function Deployment (QFD) to Design a Course in Total Quality Management (TQM) at The University of Michigan College of Engineering”

Glenn H. Mazur, The University of Michigan College of Engineering, QFD Institute, USA

• Abstracts of Papers from Symposia on QFD 1989-2008

• Book Order Form

• QFD Call for Papers for the next year

• Free QFD Software Templates (basic QFD templates including a House of Quality (HOQ) matrix, AHP, and so forth in MS Excel^®, for students' trial use.)

MS Excel® is a trademarked product of Microsoft Corporation.

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