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QFD Student Resource Pack

This resource pack was originally created for university students studying QFD as a part of their course work, to foster correct understanding of QFD among academia. It has since become a popular resource for industry professionals. This Pack is currently provided complementally to the attendees of the QFD Institute Symposium on QFD. (one CD or memory stick per attendee on site; no shipment)

Recent Example of QFD Student Resource Pack

  1. What is QFD?
  2. Who are the founders of QFD?
  3. How long has the methodology been around?
  4. What are the tools of QFD?
  5. What industries and businesses are using QFD?
  6. How does QFD differ from other quality initiatives?
  7. How does QFD offer strategic advantage?
  8. QFD and ISO and QS Standards
  9. What are 'expected quality' and 'exciting quality' ?
  10. What are Traditional QFD and Modern QFD?
  11. How to implement QFD?
  12. What are common mistakes that people make when trying to do QFD?
  13. What is the House of Quality?
  14. QFD and Six Sigma
  15. How does QFD approach the Voice of Customer analysis?
  16. Can QFD be used for a service rather than a product?
  17. Can QFD be used for software and IT development?
  18. Can QFD be used for healthcare development?
  19. How does QFD improve cross-functional communication?
  20. Influence of Dr. Deming in QFD
  21. What software do you recommend for my QFD project?
  22. What QFD resource do you recommend?
  23. What is the QFD Belt Certificate program?

When feasible, this Pack may also include these and other case study papers and the student version QFD templates:

"The leading edge in QFD: past, present and future” by Yoji Akao, Ph.D., Asahi University, Tokyo, Japan; Glenn H. Mazur, QFD Red Belt®, QFD Institute, Ann Arbor, Michigan, USA

“Jurassic QFD: Integrating Service and Product Quality Function Deployment” (The winner of the Design Engineering 1999 Gold Medal) by Andrew Bolt, Program Manager, MD Robotics, Canada; Glenn H. Mazur, QFD Institute, Japan Business Consultants, Ltd., USA

“Finding Customer Delights Using QFD” by Carey Hepler, QFD Black Belt®, Blue Cross Blue Shield of Florida, USA; Glenn H. Mazur, QFD Red Belt®, QFD Institute / Japan Business Consultants, Ltd., USA

“Bagel Sales Double at Host Marriott Using Quality Function Deployment” by Steve Lampa, Brand Executive, Marriott Hotels, Resorts, and Suites; Glenn H. Mazur, QFD Red Belt®, Japan Business Consultants, Ltd., USA

“The Application of Quality Function Deployment (QFD) to Design a Course in Total Quality Management (TQM) at The University of Michigan College of Engineering” by Glenn H. Mazur, The University of Michigan College of Engineering, QFD Institute, USA

Free QFD Software Templates (basic student-version QFD templates including a House of Quality (HOQ) matrix, AHP, and so forth in MS Excel®, intended for students' trial use, not professional version)