| December 1–2, 2011 (Th–F) |
| 7:00 am– 8:00 am |
Registration & Continental Breakfast for course attendees |
| 8:00 am– 4:00 pm |
QFD Green Belt® Certificate Course
Registration |
| |
| December 3, 2011 (Sat) |
| The 23rd Symposium on QFD |
| 7:15 am– 8:15 am |
Registration & Continental Breakfast for symposium attendees |
| 8:15 am –8:30 am |
Opening remarks |
| 8:30 am– 9:20 am |
"QFD Applications for the Board of Directors"
Speaker:Glenn H. Mazur, executive director, QFD Institute, et. al. |
| 9:20 am –10:10 am |
"Applying QFD Process, Tools and Techniques for Service Management: Business and IT Service Management (BSM & ITSM)"
Speaker: Rajesh Radhakrishnan, Senior Managing Consultant & IT Architect, IBM |
| 10:10 am– 10:30 am |
Break |
| 10:30 am– 11:20 am |
"Using QFD to Design a Multi-Disciplinary Clinic"
Speaker: Jim Grimm, Quality Coordinator, Center of Clinical Effectiveness, Children's Mercy Hospital, et. al. |
| 11:20 am– 12:10 pm |
"Using QFD to Organize Design for Six Sigma"
Speaker: Benson Tendler, VP, First Solar (formerlyResearch In Motion), et. al. |
| 12:10 pm– 1:10 pm |
Lunch |
| 1:10 pm– 2:00 pm |
"Applying Dynamic Capability Theory to Understand the Kano Model for Attractive Quality"
Speaker: Gregory H. Watson, Chairman, International Academy for QFD |
| 2:00 pm– 2:50 pm |
"The QFD Process at Medtronic — Creating the Next Generation of Insulin Pumps and Sensors"
Speakers: Carey Hepler, QFD Black Belt® and 2010 recipient of Akao Prize, Medtronic; Cary Talbot, QFD Black Belt®, Senior Marketing Product Planner, Medtronic |
| 2:50 pm– 3:10 pm |
Break |
| 3:10 pm – 4:00 pm |
"Systems Engineering (SE) and Quality Function Deployment (QFD): A SE Perspective on Opportunities for Complementary Application in the Development of Complex Systems"
Speaker: Michael W. Grenn, Deputy Director - DTSA; Ph.D. candidate - The George Washington University
|
| 4:00 pm– 4:30 pm |
Q&A, Discussions, Annourncements, Closing Remarks |
| 4:30 pm– 5:30 pm |
Reception |
After the Symposium, the conference transactions containing these papers will be released to the public in June 2012.
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| December 4, 2011 (Sun) |
| 7:00 am – 7:30 am |
Registration & Continental Breakfast for attendees |
| 7:30 am – 3:30 pm |
QFD Black Belt® Update Course |
| 4:00 pm – 8:00 pm |
QFD Green Belt® Update Course |
| |
| December 5–9, 2011 (Mon–Fr) |
| 7:00 am – 8:00 am |
Registration & Continental Breakfast for attendees |
| 8:00 pm – 5:00 pm |
QFD Black Belt® Certificate Course |