|
Speaker
Biography
Listed in
alphabetical order of the last name.
A–C
|
H–J
|
K–L
| M–O
|
P–S
|
T–Z
Attendees
Page
Print this (PDF)
Ahmady,
Ali
An Efficient
Customer Group Selection for Quality Function Deployment
Mr. Ali Ahmady
is a PhD candidate in Industrial and Manufacturing
Engineering at Wichita State University in Kansas USA. He
received both his BS and MS degrees in Industrial
Engineering from Iran University of Science and Technology
and Isfahan University of Technology, Iran, respectively.
For over 12 years, Mr. Ahmady has been trainer, consultant,
director, faculty member, and researcher in quality systems,
especially in customer oriented product development
approaches such as QFD and Kansei engineering. He is
currently working on his PhD dissertation in which he
proposed an approach to develop design rules for products
based upon the subjective impression of potential multiple
users. This approach is being applied to a specific product.
He holds a CQE (ASQ) and SSBB (ASQ), as well as a
provisional QFD Green Belt® (QFD Institute).
Akao,
Yoji
Keynote:
A Case Study on the Development of a Folding
Bicycle
Dr. Yoji Akao, Ph.D. is a co-founder of QFD methodology,
along with Dr. Shigeru Mizuno. He is a recipient of Deming
Prize for Individuals, the Best on Quality Award from
International Academy for Quality, the inaugural
Distinguished Service Medal from the American Society for
Quality. He is an author of many published articles and
books including the QFD bible, "Quality Function Deployment:
Integrating Customer Requirements into Product Design" and
"QFD: The Customer-Driven Approach to Quality Planning &
Deployment ." Dr. Akao is chairman of the International
Council for QFD and the senior advisor to the QFD Institute.
Bartlett,
Melissa
DREAM/QFD to
Re-design Staff Service Excellence at Rutland Regional
Medical Center
Ms. Melissa
Bartlett is the Patient Relations Coordinator at Rutland
Regional Medical Center (RRMC). She started her career at
RRMC as a Radiologic Technologist in 1990 and transitioned
to Patient Relations in 2007. Ms. Bartlett attended Rutland
Regional Medical Center ’s School of Radiology graduating as
a Radiologic Technologist in 1990. She holds a Bachelor of
Science in Health Care Administration and is a certified QFD
Green Belt®.
Chan, Catherine
Y. P.
QFD-based Curriculum
Development
Model for Industrial Training
Dr. Catherine
Y. P. Chan has a Ph.D. from Institute of Textiles and
Clothing at The Hong Kong Polytechnic University. Her thesis
focused on the curriculum planning of vocational education
for Hong Kong clothing and textile industry. She was
previously a course administrator at the Clothing Industry
Training Authority for 8 years. Ms. Catherine Chan is a a
QFD Black Belt®
and a member of the ISO Working Group 2, Technical Committee
69, Subcommittee 8 for writing the QFD standards.
Childs, Darren
DREAM/QFD to
Re-design Staff Service Excellence at Rutland Regional
Medical Center
Mr. Darren M.
Childs began work at Rutland Regional Medical Center (RRMC)
in 1994. During this time, he has held a variety of
positions with increasing responsibility; he is currently
the Vice President of Quality Improvement and a member of
the senior leadership team at RRMC. In this role, he is
responsible for the organization’s Performance Improvement
System and Quality Regulatory Readiness programs among
others. His background includes a Bachelor’s Degree from
Castleton State College in Castleton , Vermont and a
Master’s Degree in Administration from Saint Michael’s
College in Colchester , Vermont . Darren has been previously
certified as a Quality Manager from the American Society for
Quality (ASQ), is a Lean Six Sigma Greenbelt, and a
certified QFD Green Belt®.
Haraga,
Hideaki
QFD for Effective Business Process Design (II)
Mr. Hideaki
Haraga is the General
Manager of Innovation Advancement Center at Konica Minolta
Technology Center, Inc. in Japan. He is a member of QFD R&D
subcommittee in JUSE.
Herzwurm, Georg
Value-based Pricing as Origin for New and Further
Development of IT-Products
—
Usage of Quality Function Deployment and Target Costing for
Customer-oriented Pricing
Prof. Dr.
Georg Herzwurm is a Distinguished Full Professor and the
Chair for Business Administration and Information Systems,
namely Business Software at the University of Stuttgart,
Germany. Besides his university career he takes an active
part in the development of QFD methods. He is founder and
speaker of the board of the German QFD Institute. Since 1997
he represents German interests in the International Council
for QFD. Prof. Herzwurm is a recipient of 2000 Akao Prize
for outstanding contributions to further development and
support of QFD. In 2001 he was awarded with the honorary
membership in the Iran Institute of Industrial Engineering
by Amirkabir University of Technology, Teheran, Iran. His is
a certified QFD-Architect conferred by the QFD Institute
Deutschland Germany.
TOP
Jesso-White,
Jill
QFD to Re-design New Physician Orientation and Induction:
Connecting New Physicians into a Healthcare Community
Ms. Jill Jesso-White is the
Director of Community & Provider Relations at Rutland
Regional Medical Center . She joined Rutland Regional in
1996. She holds a BA and a MSA both from St. Michael's
College. She is a member of the New England Society of
Healthcare Communicators,
currently serving on its Board of Directors, and the Society
for Healthcare Strategy & Market Development of the American
Hospital Association. She successfully completed the
Introductory Workshop on QFD and attained her Green Belt in
the fall of 2009. She used the QFD methodology for the first
time on one of only two organization-wide design/redesign
projects and is a true believer in this methodology for
gathering the voice of the customer.
Johnson, Chad M.
Developing a Church Growth Strategy through QFD, AHP, and
Balanced Scorecard Strategy Mapping
Mr. Chad
Johnson has been involved with 6Sigma deployment, material
development, training and coaching, and project
implementation across global TRW sites for several years. He
is a TRW certified 6Sigma Master Black Belt and a senior
member of the American Society for Quality and holds a QFD
Black Belt®. He is currently located at the TRW Automotive
Braking Division World Headquarters in Livonia, Michigan
USA, where his attentions have been primarily focused on
driving Continuous Improvement at the company through the
application of QFD, Analytic Hierarchy Process, Stochastic
Variation Analysis, Design Optimization, and Design of
Experiments. Chad holds a Bachelor of Science degree from
General Motors Institute (presently Kettering University) in
Mechanical Engineering. He has been a member of the Royal
Oak First United Methodist church for 12 years.
Kaneko,
Noriharu
Prevention of Recurrence and Preventive Measures of Service
Quality Problem
Mr. Noriharu
Kaneko is founder and executive director of Service Quality
Management Ltd., a consultant firm on service quality and
QFD. He is also the president of CBM Co., Ltd., a facility
cleaning and maintenance business, in Japan. His consulting
clients include Japanese automobile parts industry, JUSE,
JSA, JICA, AOTS, UN and the World Bank. He is an author of
several Japanese service quality books including “Handbook
for TQM and QCC” and "Making service work visible and
visual". He is a recipient of 2001 Akao Prize.
Kapucugil Ikiz,
Aysun
Development of Educational Structure for Business Students
in Quantitative Methods Area
Ms. Aysun Kapucugil Ikiz holds a B.Sc. in Statistics and
Econometrics, a M.Sc. in Quantitative Methods and Management
Science, and a PhD in Business Administration from Dokuz
Eylul University in Turkey. She is currently a research
assistant there. Besides her university career she took an
active part in the development of regional quality movements
by supporting Izmir KalDer-Turkish Society for Quality and
attending the quality study groups. She was a member of
Turkish Society for Quality between 2001 and 2006. On behalf
of Dokuz Eylul University Faculty of Business, she
represents Turkish interests in the International Council
for QFD since 2004. She has a QFD Green Belt® certificate
and was the recipient of the 2006 Akao Scholarship for QFD.
Kasai, Yasushi
An Application of ANP together with Conjoint Analysis to
Political Decision Making in Local Government
Mr. Yasushi
Kasai is a doctoral program student at the University of
Yamanashi, Japan. He works for Yamanashi Prefectural
Office located in central Japan.
Kolbe, Constanze
Computer-aided Method for Automatic Identification of Effect
Relations between Requirements on an Intra-logistics
Facility
Ms. Constanze
Kolbe majored in production engineering and graduated from
Brandenburg University of Technology, Cottbus in Germany
with a Diploma in industrial engineering. Since 2008, she
has been research assistant at the Chair of Quality
Engineering, Dortmund University of Technology.
TOP
Letendre, Kathy
QFD to Re-design New Physician Orientation and Induction:
Connecting New Physicians into a Healthcare Community
Ms. Kathy Letendre has been
with Rutland Regional Medical Center (RRMC) since 1998.
During this time, she has held a variety of positions with
increasing responsibility. She is currently the Vice
President of Planning & Organizational Excellence. Kathy
oversees the organization's planning system and performance
review process, as well as its marketing and physician
relations functions. Kathy has played a lead role in
facilitating the organization's transformation journey using
the framework of the Baldrige Criteria. Her background
includes a Bachelor’s Degree in Biomedical Engineering from
Duke University and a Master’s Degree in Health Services
Administration from the University of Michigan . Kathy has
been previously certified as a Quality Manager from the
American Society for Quality (ASQ), is an advisory member to
the Vermont Council for Quality, and a certified QFD Green
Belt®.
Lertchanyakul,
Paweena
The Process of New Product Development to Assure Customer
Satisfaction and Create New Business Opportunity in Chemical
Industry
Ms.Paweena
Lertchanyakul has a M.S. degree in Chemical Technology, a
B.S.degree in Chemical Engineering, from Chulalongkorn
University in Bangkok, Thailand. She is a researcher at SCG
Chemicals in Thailand, in the fields of polymer synthesis,
polymer processing, experimental and basic process design,
feasibility study and economic evaluation and searching
potential applications for new products.
Mautsch, Lars Oliver
Curriculum Planning for Education in Enterprise Resource
Planning Systems
Mr. Lars
Oliver Mautsch holds a Master’s degree in Information
Systems from the Universities of Stuttgart and Hohenheim,
Germany. In 2008 he received the Akao Scholarship for QFD
for his student paper “Customer-oriented development of
Business Information Systems combining SOA and SPL." Since
then he is researcher and senior lecturer at the department
of Information Systems, esp. Business Software of Prof. Dr.
Georg Herzwurm at the University of Stuttgart. Lars is
Certified QFD Facilitator conferred by the QFD Institute
Deutschland Germany e. V.
Mazur, Glenn H.
Keynote:
Integrating QFD into Phase-Gates Product Design
Mr. Glenn H. Mazur
has been active in QFD since its inception in North America,
and has worked extensively with the founders of QFD on their
teaching and consulting visits from Japan. He is a leader in
the application of QFD to service industries and consumer
products, conducts advanced QFD research, and is the
Conference Chair for the annual North American Symposium on
Quality Function Deployment. Glenn is the Executive Director
of the QFD Institute and International Council for QFD. He
is the President of Japan Business Consultants Ltd. and was
Adjunct Lecturer on TQM at the University of Michigan
College of Engineering for over 10 years. Glenn is a senior
member of the American Society for Quality and the Japanese
Society for Quality Control. He is a certified QFD Red Belt®
and QFD-Architekt by QFD Institut Deutschland. Earlier this
year, he was inducted as the 57th Academician for
International Academy for Quality. He is the convenor of the ISO
Working Group 2 of the Technical Committee 69, Subcommittee
8 to write the international standard for QFD.
Miguel, Paulo
Cauchick
A Critical Analysis of QFD Application in Brazil
after 20 Years of Its Introduction
Prof. Paulo Cauchick
Miguel holds a Ph.D. from the University of Birmingham, UK
and is one of the co-founders of QFD and New Product
Development Institute in Brazil. He has published various
articles on QFD at international journals. His previous
industrial and academic experience also includes working as
manufacturing engineer for automotive companies in Brazil
and guest research at Malcolm Baldrige National Quality
Award at NIST in the USA.
Mitchell,
David
The Customer's
Way: Know what to do because you know why you do it
David Mitchell
received a BSE from the United States Military Academy, West
point, NY and a MBA-Operation from the University of
Georgia. He was a Program/Project engineer (PPE) with
Lockheed Martin (1984-1997) and a program manager at Square
D (1997-2003). In 1999 his TSSAM team won Schneider North
America’s Dynamic Quality Team Award and he was selected as
“National Person Who Makes a Difference”. Currently he is
the Reliability Manager for Electrical Assemblies in the
Americas at Eaton Corporation after returning from a 4 year
assignment in the Netherlands as the Operational Excellence
Manager for Eaton Mainland Europe. He’s ASQ certified as a
Six Sigma black belt, and he’s a Boothroyd and Dewhurst
certified DFMA trainer.
TOP
Nagai, Kazushi
QFD for the Company’s Sustainable Growth ―A
trial of the new QFD training in Japan
A former
student of Dr. Akao, Mr. Kazushi
Nagai is currently
associate professor of Tamagawa University in Japan. His
interest focus is product develop management .
Nakamura, Tadao
The Fusion of QFD and Next Generation PLM including Systems
Engineering
Mr. Tadao
Nakamura works for Dassault Systemes K.K in Tokyo, Japan as
Industry Leader at Competency Center Division. He is also a
member of QFD Research Team at Union of Japanese Scientists
and Engineers. Previously he worked for a Japanese
automotive company as an engine designer.
Okamoto,
Hiroyuki
Visualization of Attainment Levels of Design
Mr. Hiroyuki
Okamoto is currently Senior Specialist of Engineering
Process Innovation Planning Center at Ricoh Company in
Japan. His interest focuses on the technique of sharing
knowledge and information.
Pietsch, Wolfram
Taming IT Infrastructure Library (ITIL) with QFD
Dr. Wolfram
Pietsch is serving as a senior professor in Business and
Information Management at the Aachen University of Applied
Sciences in Germany. He earned a doctoral degree in software
project management. He has been a consultant to several
companies in Germany, Austria and Switzerland on quality and
process management as a senior consultant for ExperTeam AG
for a decade. He is co-founder and a board member of the
QFD-Institut Deutschland and has been pioneering the
introduction, adaptation and enrichment of QFD in business
and research since the early nineties. His major concern is
the employment and integration of QFD for business
management, i.e. Project Management, Marketing and Strategic
Planning and its tailoring for different industry branches.
Dr. Pietsch received the Akao Price in 2009 for his
contribution to the advancement of QFD.
TOP
Refflinghaus,
Robert
A Holistic Model for Structuring requirements Considering
the Degree of Requirements’ Fulfillment and Its
Implementation for Data Processing
Dr. Robert
Refflinghaus majored in technical management, graduated from
the University of Dortmund with a master degree in
mechanical engineering and received a Ph.D. at the chair of
quality engineering in Dortmund. Since 2000, he has been in
charge of the department of quality management at the chair
of quality engineering of the Dortmund University of
Technology. In 2002, he became senior engineer and assistant
of Prof. Crostack. In 2008, he habilitated at the Dortmund
University of Technology and received the venia legendi for
"methods and techniques of quality management".
Schockert,
Sixten
QFD for Planning the Marketing Mix
Mr. Sixten
Schockert holds a Master’s degree in Information Systems
from the University of Cologne, Germany. From 1996– 2002 he
was a researcher and lecturer at the department of
information systems, system development of Prof. Dr. Werner
Mellis at the University of Cologne. Since 2003 he has been
a researcher and lecturer at the department of Information
Systems, namely Business Software, of Prof. Dr. Georg
Herzwurm at the Universität Stuttgart. Mr. Schockert is a
founding member and board member of the QFD Institute
Deutschland. He is working outside the university as a
trainer and consultant, especially for Software Engineering,
customer oriented software development, and QFD and project
management. Mr. Schockert is co-author of many publications
in the area of software management and development
especially Software Quality Function Deployment. He is
currently working on his Ph.D. thesis on the identification
of well-founded design recommendations in Requirements
Engineering. Sixten is a Certified QFD-Architect conferred
by the QFD-Institute Germany e. V.
Serino, Domenic
DREAM/QFD to
Re-design Staff Service Excellence at Rutland Regional
Medical Center
Mr. Domenic M.
Serino is the Executive Director of the Rutland Health
Foundation (RHF) which serves as the fundraising entity for
Rutland Regional Medical Center (RRMC). Mr. Serino joined
RHF in 2003 and is responsible for all of the philanthropic
activities of the organization. He also serves as a member
of the senior leadership team at RRMC. Prior to that Mr.
Serino served as the Chief Development Officer at the
University of Connecticut Health Center; he also served as
Vice President of Development and Community Relations at
Middlesex Hospital in Middletown Connecticut . He served as
chair of the Boys and Girls Club of Rutland County and has
been involved with various other civic organizations. Mr.
Serino is a graduate of the University of Vermont and is a
certified fundraising executive (CFRE).
Stansfield, Kim
Complex IT Systems Design Using Both Traditional QFD and
Blitz QFD®
Dr. Kim
Stansfield, Ph.D. has applied traditional QFD and associated
methods in the design of manufacturing systems, Systematic
R&D services, automotive and aerospace control systems and
organizational redesign since 1990. In 2001 he became a lead
consultant specializing in Design For Six Sigma methods. In
2003 he moved to work on IT Systems Design and Development
where he worked with the Jeff Cole on implementing QFD &
DFSS methods in the design and development of Public Sector
IT Systems. In 2007 he joined CSC Computer Sciences Ltd. In
2008 he began to adopt Modern/ Blitz QFD methods as a Modern
QFD Green Belt®. Dr. Stansfield is a QFD Black Belt® and a
member of the ISO Working Group 2, Technical Committee 69,
Subcommittee 8 for writing the QFD standards.
Stover,
Shannon
DREAM/QFD to
Re-design Staff Service Excellence at Rutland Regional
Medical Center
Ms. Shannon B.
Stover is the Director of Food and Nutrition Services at
Rutland Regional Medical Center . She is a member of the
Rutland Nutrition Coalition, Association for Healthcare Food
Service, American Dietetic Association, and on the Board for
the Vermont Dietetic Association. Mrs. Stover is a certified
instructor and proctor for Serve Safe, and holds a
certificate in International Food Laws and Regulations from
Michigan State University . She also holds a Bachelor of
Science in Dietetics and a Masters of Science in Food Safety
and Toxicology from Michigan State University . Ms. Stover
attended SUNY College of Oneonta for her Dietetic Internship
and is a Registered Dietitian. She is a Certified QFD green
Belt®.
Tanaka, Koji
Efficient Way to Advance Policy Management Using QFD
Mr. Koji
Tanaka is Director of Kanjie Associates.,Ltd. and Knowledge
Management Society in Japan. He is a chairman of JUSE's QFD
R&D subcommittee.
Tuoya, Bao
Enhancement of QFD Tool “T2T” and Its Application for
Sightseeing Contents
Ms. Bao Tuoya is a masters program student at University of
Yamanashi in Japan.
TOP
Print Abstracts & Schedule (PDF)
Presentations
and speakers subject to revisions without
notice.
|
