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BENEFITS |
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Adapt QFD and create new
deployments according to the unique needs of your company, customers,
and technology |
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QFD integrated with other
product development and quality activities, such as Six Sigma, ISO,
Stage Gate |
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Apply beyond product
development to business processes, customer support, product strategy |
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Train and certify QFD Black
Belts®
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WHO SHOULD ATTEND |
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QFD Black Belts®
interested in taking QFD to the highest level. |
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Prerequisite: You must have a
full status QFD Black Belt®
from the QFD Institute.
QFD Black Belt®
are requested to
submit for approval your own QFD work from a tailored QFD process (must
include a full QFD project flow chart, copies of charts and tools used
including why each was selected and sequenced, project outcome, and how
QFD process could be improved for similar projects), personal background
including QFD education, and any QFD training materials you have
developed.
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LEARNING OUTCOMES |
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Knowledge,
Experience, Teaching |
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Mastery of QFD
tool sets |
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Understanding of QFD related tools |
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How to adapt QFD to any
project, any industry, any
size, as well as integration of hardware, software, and service QFD |
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Conduct QFD Black Belt®
training and certification |
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Upon completion and
instructor review of field projects, receive
Provisional QFD Master Black Belt®
Certificate.
Must successfully co-teach with QFD Red Belt®,
QFD Green Belt®
and QFD Black Belt®
courses to earn full status.
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CONTENT |
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QFD and related tools: - 7QC, 7MP, 7PP, AHP, SPC, TRIZ, Kansei
Engineering, New Lanchester Strategy, FMEA, VE, Innovation Management,
Stage Gate, TOC, Design for Six Sigma |
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Project Deployments: Blitz QFD®,
Project QFD, Schedule Deployment, Project Goals Deployment |
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Customer
Deployments: Customer Segments Table, Gemba and
Customer Behavioral Analysis, Customer Voice Table, Maximum Value Table |
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Quality
Deployments:
Kano, Voice of Customer Analysis
Dealing with Multiple Customers, House of
Quality - Rooms, Math, Dos and Don'ts |
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Industry-specific deployments used in manufactured and assembled
products, service, food and chemically processed products, software
products, standards |
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Improving
business processes such as new product development, innovation
management, knowledge management, risk analysis,
situation analysis. |
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Implementation, training, and sustainability issues, creating case
studies and training materials |
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How to
train and certify QFD Black Belts®
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TEXTBOOKS AND
MATERIALS |
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QFDI Master Black Belt® |
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CD-ROM with software demos and
templates, additional case studies
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INSTRUCTORS |
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Glenn H. Mazur |
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Richard
Zultner |
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Other QFDI
certified QFD Red Belts®
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DURATION |
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Ten days |
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SCHEDULE AND COSTS |
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Contact QFD Institute, Tel:
+1-734-995-0847, E-mail:
registration@qfdi.org |
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