How others are using QFD and ISO 16355
Companies have reported many benefits to doing QFD. Early literature describes how Toyota Auto Body reduced start-up losses by 61%, Mazda reduced late design changes half, etc. US and European Companies have reported such results as well at the QFD Symposia.
Here are some reasons why companies implement QFD.
"When CFCs were banned as a propellant, QFD helped us reformulate without sacrificing customer satisfaction."
"We’re developing such new technology; QFD assured we could meet customers’ needs."
"Our main customer was reducing its number of suppliers by half; QFD helped us make the cut."
"International business is our future; QFD lighted the path to foreign markets."
"Our product is a commodity; QFD designed a technical support strategy to differentiate ourselves."
"With QFD we can prioritize our goals and objectives to select the best strategies, technologies, and vendors."
"We configured our space-age robotics into an award-winning attraction at Jurassic Park. QFD brought it to life."
"Traditionally a build-to-spec component supplier, QFD helped us see opportunities to develop products in advance of customer demand."
"To lower cost and increase reliability, we want to reuse as many common parts as possible. QFD has given us the means to differentiate components where there is customer value, and commonize those that are invisible to the user."
"To develop a hybridized product from two of our best selling lines, QFD helped us include the most important features from each."
"We found QFD to be an extremely useful tool for gathering and defining software requirements. It is a way to translate the customer’s requirements into the definition and implementation of a project. It provides a means to plan 'how' though the application of a very organized methodology — one that saves time money, and resources. This end-to-end process is a useful tool for learning many important details concerning the way the customers accomplish their tasks.”
|Companies who have sent their employees to this course: (partial list)
Acros Whirlpool S.A de C.V
Adirondack Oral & Maxillofacial Surgery
Air Products and Chemicals
America On Line México
American Axle & Manufacturing
American Medical Systems
Banco de Credito
Banco del Ahorro Nacional y Servicios Financieros
BELLSOUTH PERU S.A.
Blue Cross Blue Shield
Booz, Allen, Hamilton
Cancer Treatment Centers of America
Cerramex S.A. de C.V.
Cigarrera la Moderna
CIMTEK Automation Systems
Coca Cola FEMSA
Comisión Federal de Electricidad
Comisión Nacional del Agua
Continental Rehabilitation Hospital
Deutsche Bahn AG
Dietrich Building Systems
Ferraris Respiratory Inc.
Florida Power & Light
Fusion UV Systems
General Motors de México S. de R.L. de C.V.
General Physics Corporation México S.A. de C.V.
Goodyear Tire & Rubber Co.
Harley-Davidson Motor Company
Institute Tecnologico y de Estudios Superiores de Monterrey
Instituto de Capaci-tación para el Trabajo del Estado de Guanajuato
Instituto de Capaci-tación y Producti-vidad para el Trabajo del Estado de Oaxaca
Instituto Mexicano del Seguro Social
Israel Aircraft Industries
ITT Night Vision
Lockheed Martin Missiles & Fire Control
Mabe México S de R.L. de C.V.
Mark IV Automotive
Mary Kay Cosmetics de Mexico
Mercury Computer Systems
Micro Motion Inc.
Milliken & Company
Milwaukee Electric Tool
Mitsubishi Silicon America
National City Bank
North Jersey Media Group
Philips Mobile Display Systems
Pioneer Surgical Technologies
Rio Grande Portland Cement Corporation
Royal Enfield Motors
Saturn Electronics de Monterrey
Schlage Lock Company
Scripps Mercy Hospital
Toshiba America Information Systems
Volkswagen de México S.A. de C.V.