White Papers

The following practitioners and researchers have graciously offered their work as white papers that can be downloaded free. You are legally obliged to honor their copyright and include appropriate acknowledgement whenever downloading, reproducing, and/or citing any portion of their work.

QFD for Service Industries: From Voice of Customer to Task Deployment, by Glenn Mazur: Presented at Fifth Symposium on QFD, 1993. Comprehensive use of QFD in a Mazur's own language translation business, from identification of organizational goals, to customer selection, needs gathering, process reengineering, and deployment to individual jobs.
 

Jurassic QFD, by Glenn Mazur: Presented at the 11th Symposium on QFD, 1999 by Andrew Bolt, MD Robotics project leader, and Glenn Mazur, JBC. QFD was used to design an animatronic Triceratops for Universal Studio's new Jurassic Park. Going to the gemba helped the QFD team bring this animal to life, and reduce the number of joints by 2/3. Winner of the Design Engineering 1999 Gold Medal.