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QFDI-published
tutorial materials and articles on Analytic Hierarchy Process (AHP)
(partial list)
2000 Tutorials (ISBN1-889477-82-6)
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Lead User Research
Strategic Hoshin Planning
Principles of TRIZ and How to Enhance QFD
Project Schedule Reduction with QFD
Prioritizing Customer Needs Using AHP
Kansei Engineering
QFD for Health Care
QFD for Service
Introduction to Vale Engineering (VE) and Function Analysis (FA)
1997 Tutorials (ISBN1-889477-77-X)
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Introduction to QFD
Voice of Customer Analysis
Blitz QFD with AHP
Creativity Toolbox
TRIZ
ARIZ
1995 Tutorials (ISBN1-889477-75-3)
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Introduction to QFD
Voice of Customer Analysis
TRIZ
Taguchi Methods and QFD
Prioritizing in QFD with AHP (Analytic Hierarchy Process)
Creativity Tools and Techniques
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Proceedings
Papers on AHP
From the 1998 Proceedings
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Selecting the Best
Direction to Create the Ideal Product Design
by Dr. John Terninko of
Responsible Management. The
number of practitioners who go beyond remapping customer information into
engineering information by using the House of Quality matrix is slowly
increasing. Few try function analysis, reliability deployment or use the
negative feedback of the gemba. This paper presents the integration of failure
modes and function analysis to identify breakthrough development concepts.
Reduction in the failure modes and increases in reliability are natural
consequences. AHP prioritizes the projects using the priorities from the House
of Quality. The driving force is the ideal final result as defined by the
function associated with the most important performance measure in the House of
Quality.
From the 1996 Proceedings
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Making the Millennium
Decision: Applying QFD to the year 2000 Century Change Issue
by William J. Jagrowski, Andersen
Consulting; Robert L. Pike, Consumers Power Company (USA).
The century change date poses one of the greatest development challenges ever
for software engineering. Literally, billions of lines of software code will
have to be evaluated and extended pulling developers away from developing new
software products. This lost production may never be regained. QFD has helped a
major utility develop its strategy for next few years to cope. The case study
offers an example of how QFD and the analytical hierarchy process (AHP)
techniques can be used to facilitate a decision facing a company grappling with
legacy system obsolescence, including the Year 2000 problem.
From the 1995 Proceedings
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Determination of Design Parameters Using QFD,
Anwar-ul Islam and Ming C. Liu,
Wichita State University.
This research paper proposes a methodology that combines various customer inputs
through Analytic Hierarchy Process (AHP) and multi-attribute utility function to
provide a sound theoretical basis for determining product design parameters. A
linear programming model is developed to maximize customer satisfaction and to
optimize design parameters that satisfy customer attributes.
From the 1993 Proceedings
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Priorities:
the Analytical Hierechy Process in QFD,
Richard Zutner & Company.
An approach is presented for applying an Analytical Hierarchy Process (AHP) in
Quality Function Deployment to improve the accuracy of priorities and make QFD
better fit particular projects. A more accurate development of priorities can be
accomplished by the consistent use of ratio scales, such as produced by the AHP,
throughout QFD. The Figures presented illustrate the application of these
concepts to the A-1/House of Quality matrix.
From the 1991 Proceedings
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Before the House:
The Voices of the Customer,
Richard E. Zultner, Zultner &
Company. An approach is
presented for applying QFD to complex products and services with multiple types
of customers. This "customer deployment" occurs before the A-1 or "House of
Quality" matrix. In addition to enhancing the ability of developers to hear the
"voices of the customers" more clearly, a more accurate deployment of weights
can be accomplished by the consistent use of ratio scales, such as produced by
the Analytical Hierarchy Process (AHP) throughout QFD. The figures presented
also illustrate the mini-matrix method - a series of simple matrices and tables
providing an easy-to-learn but very extensive, tailor-able structure for QFD.
some guidance is provided for applying these concepts to the A-1/House of
Quality itself, and beyond.
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Proceedings
Published Book
Decision Making for
Leaders: The Analytic Hierarchy Process for Decisions in a Complex World
by Thomas Saaty.
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