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QFD Institute Newsletter 2010 International Symposium preview (3) Printer Friendly Brochure (PDF) Questions TEL 734-995-0847
Below lists some of the presentations scheduled for The 16th International Symposium on QFD, September 24-25, 2010, in Portland, Oregon USA.
"QFD for Effective Business Process Design (II)" [Japan] At 2008 ISQFD, the author reported the knowledge workers' meth  od of designing a business
process by relating
job-assurance elements that
progressed from a high-ranking
target to job functions. The
method, however, had a weakness
that required deployment of
objectives into individual job
assurance items, resulting in a
big matrix.
This paper will report improvements where assurance items of each job are extracted precisely and efficiently, leading to not only quality assurance but also a method of revamping internal operations such as planning, design, and prototyping. This research will be presented by Hideaki Haraga, General Manager of Innovation Advancement Center at Konica Minolta Technology Center in Japan
"Curriculum Planning for
Education in Enterprise Resource
Planning Systems" [Germany] Enterprise Resource Planning (ERP) is nowadays dominated by the major software producers and tends to be product driven and solution-oriented. We present an approach for planning a more customer-oriented education in ERP software through use of QFD techniques, by focusing on the most valuable modules within an educationMatrix consistency rules are applied to ensure identified customer requirements are met by the service offering of the university and to avoid wasting of scarce resources. A House of Quality (HoQ) matrix and pair-wise comparison are among the methods used.This presentation will be made by Lars Oliver Mautsch, QFD-Architekt, recipient of 2008 Akao Scholarship for QFD, Universität Stuttgart / QFD Institut Deutschland, Germany
"Computer-aided Method for Automatic Identification of Effect Relations between Requirements on an Intra-logistics Facility" [GERMANY] While planning an intra-logistics facility, a huge number of requirements from several stakeholders are emitted. According to technical correlation and trade-offs between stakeholders, effect relations are occurring among requirements. A computer-aided method will be presented, which enables an automatic identification of those effect relations. This serves as a preparation of and as an appliance of QFD. This study will be presented by Dipl.-Ing. Constanze Kolbe, Dortmund University of Technology, Germany .
 "Development of Educational
Structure for Business Students
in Quantitative Methods Area"
[TURKEY]
This paper will address how to align the educational structures of the business school program at Dokuz Eylul University in Turkey with the Bologna Process, an European higher education reform through international cooperation and academic exchange. To facilitate mobility of academic talents and offer broader access to high-quality higher education as aimed by this initiative, it is essential to have a systematic methodology to figure out the knowledge, skills, and competency requirements with respect to stakeholders' requirements and transform them into the commonly accepted professional and learning outcomes. The insights from this study can help other universities see how to perceive their stakeholders' requirements and deploy them into their curriculum by expanding the scope to the other areas in all disciplines. This paper will be presented by Aysun Kapucugil Ikiz, Ph.D., QFD Green Belt®, Dokuz Eylul University Faculty of Business Administration, Turkey
"Visualization of Attainment Levels of Design" [Japan] This paper will report a trial to make visible the levels of design attainment in the design phase. A QFD matrix, wisdom, and information about past failures and so forth were used to identify content omissions in verification, so as to prevent design imperfection from resulting. The degree of risk from a quality loss originating from imperfect design was evaluated and used to guide the manager's decision.
This presentation will be
made by
Hiroyuki
Okamoto, General Manager of
Innovation Advancement
Center at Konica Minolta
Technology Center, Inc. in
Japan.
This paper will discuss QFD applications by the academics and industry practitioners in a developing country. It offers a critical analysis of the types of matrices, scales, Voice of Customer and other tools that are often used in QFD applications in Brazil and the future opportunities for improvement.
This
paper will be presented
by Dr. Paulo Cauchick
Miguel, Ph.D., Federal
University of Santa Catarina,
Brazil.
This paper discusses the progress with a case study example from the current House of Quality based QFD training by Japan's trade group JUSE and the authors which this research aims to improve by using customer complaints as the source data. This paper will be presented by Kazushi Nagai, associate professor of Tamagawa University, Japan.
"The Customer's Way: Know what to do because you know why you do it" [USA]
Eaton, a global technology leader in electrical and industrial systems for aerospace, hydraulics, and vehicles, uses a phase gated product development cycle. During the initial deployment, the project team had experienced a gap in the ability to systematically identify essential customer wants and needs and to convert those into product requirements. This paper describes how they were able to gain clear directions by developing survey questions for each stakeholder that resulted in excellent feeder stock information for QFD House-1. This paper will be presented by David Mitchell, QFD Green Belt®, Eaton Corporation, USA.
"Prevention of Recurrence and Preventive Measures of Service Quality Problems" [Japan]What is recurrence prevention and how to grasp the facts concerning service quality failures and how to devise countermeasures, how to prepare Standard Operating Procedures as the preventive measure against service quality failures. These will be explained through actual cases and the relation to the QFD concept. This presentation will be made by Noriharu Kaneko, president of Service Quality Management and CBM Co., Ltd., Japan.
"An Efficient Customer Group
Selection for Quality Function
Deployment" [USA]
This paper proposes a Rough
Set-based approach to
efficiently identify the
consistent user classes whose
perceptions on functional and
non-functional requirements of a
product play an important role
in effective product design.
Rough Set is a powerful
mathematical approach which can
identify redundant data and is
effective in handling non-linear
and non normal data that are
commonly used in human
evaluations such as QFD and
Kansei. This approach is helpful
for companies that rely on
traditional market segmentation
to initiate and implement QFD
projects, as it provides a mean
to redefine primary customer
groupings whose perceived
satisfaction lead to purchasing
decisions. A case study of
website design is used to
illustrate the approach.
This research will be presented
by Ali Ahmady, Ph.D. candidate,
Wichita State University,
Industrial and Manufacturing
Engineering Department, USA. QFD Green Belt® Certificate Course QFD Black Belt® Certificate Course
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"A
Critical Analysis of QFD
Application in Brazil after
20 Years of Its
Introduction" [BRAZIL]
