This step-by-step, hands-on workshop will show you these core Blitz QFD® tools:

• Project Goals table

• Customer Segments table

• Gemba visit table

• Customer Process Model

• Customer Voice table

• Affinity Diagram

• Hierarchy Diagram

• Analytic Hierarchy Process (AHP)

• Maximum Value Table

• House of Quality (HOQ) — modernized

• Downstream QFD Deployments (generic deployment in public course)
  
  

You will be also introduced to these associated methods:

• Kansei Lifestyle Deployment

• Kano Model of Expected vs Exciting Quality

• TRIZ (Theory of Inventive Problem Solving)

• New Lanchester Strategy for Sales and Marketing

• ISO 16355

• Integration with Design for Six/Lean Sigma (DFSS/DFLS)

This course has NO Prerequisites.

Recommended for:

• new product / service development teams, project managers;

• project team members from Marketing & Sales, R&D, Design, Manufacturing, Service, Quality, Business Development, and those who are key to the success of the new product / business / organizational strategy;

• training scouts who will report to their management;

• quality consultants, Six Sigma / Lean Sigma / DFLS / DFSS black belts and master black belts;

• trainers, facilitators, internal Quality / Sigma gurus, organizational excellence champions, university professors who teach innovation and the topics;

• those who are familiar with classical QFD and HoQ or 4-phase methods from the 1980s;

• anyone who seeks better designs, quality, and innovation.

Please use one of these methods:

■ Online Registration Form

■ PDF Form in the PDF Brochure

Registration Process:

1. Send your registration form.

2. Make a credit card or wire transfer payment by using a secure link provided in your Invoice Email (this invoice will be emailed to you withing 24 hours and includes an PDF invoice attachment.)

3. Confirmation Receipt will be emailed to you upon processing your payment.

What are included: All training materials, modern QFD templates for your chosen training level, including modern House of Quality and AHP, case studies, ISO 16355 reference materials (1,000+ page eBook), plus after-class support.

1. Internet connectivity and Zoom account: You will need adequate Internet connectivity and a Zoom account (free), to attend this virtual workshop. Please make the necessary setup and test your device well ahead of time.

2. A laptop computer with MS Excel® and Adobe Acrobat® reader: For training materials, QFD templates and case studies that you will receive in digital format.

3. Relevant marketing and technical data for a small project or a part of a large project that you are currently working on or plan to work on in the future.
   
   Important: There is NO NEED to reveal any confidential data. The goal is to make the QFD exercises real and meaningful to you! If it is not feasible to bring such data, you may join others or use a generic (or hobby) project.

You will receive detailed instructions on this with your registration receipt/invoice.

A provisional QFD Green Belt® Certificate will be issued upon successful completion of this course.

Students desiring to receive a full certification must submit a completed QFD project to the Instructor within 12 months, demonstrating their ability to use the modern QFD Blitz® tools taught in the course.

For this purpose, they may send work-in-process to the instructor for review, following the classroom portion of the training.