TQM Course Pack

Why this TQM Course Back is unique:

  • Glenn Mazur’s TQM Course Pack is an excellent educational resource for engineers, technologists, university professors, students, researchers, as well as for industry professionals and trainers. See the students testimonials.

  • Contains the entire series of TQM lecture notes, slides presentations, and templates and additional study materials, good for a whole semester of learning and teaching. (See the chart below.)

  • Based on the TQM lectures that I used to teach at the University of Michigan, College of Engineering; it satisfies the Engineering 401 criteria.

  • Presents TQM concepts, tools and applications not just from the typical quality inspection viewpoint but also from the wider vantage point of business strategy, design engineering, executive management.

  • My lecturers also introduce you to non-TQM tools, such as QFD, Kansei Engineering, TRIZ, and Hoshin that are often used together in the real world to make the TQM implementation more effective.

TQM Course Pack Contents

TQM Dimension

Individual Lectures

Contents
TQM in Daily Operations 1. Introduction to TQM 7 pages lecture notes
+ 17 PowerPoint slides
2. W. Edwards Deming, the Father of Modern Quality 2 Web Pages, 21 PowerPoint Slides
3. Teams 5 pages lecture notes
+ 19 PowerPoint slides
4. Basic Quality Control Tools 15 PowerPoint slides
5. Problem Solving and Six Sigma 4 pages lecture notes
+ 31 PowerPoint slides + 4 pages Six Sigma lecture notes
6. Daily Management 7 pages lecture notes
+ 20 PowerPoint slides
7. Creativity, Innovation, TRIZ 4 pages lecture notes
+ 34 PowerPoint slides
+ 28 pages TRIZ lecture notes
+ 6 figures and 6 tables
8. International Quality Systems: ISO/QS-9000, Baldrige, Deming Prize 4 pages lecture notes
+ 13 PowerPoint slides
TQM for Strategy 9. Management and Planning Tools, AHP for Decision Making 8 pages lecture notes
+ 26 PPT slides
+ pages 1-79 of VoC and QFD training manual (English or Spanish)
+ 3 case studies
10. Theory of Constraints 8 pages lecture notes with TOC tools
+ 29 PPT slides
11. New Lanchester Strategy 5 pages lecture notes
12. Hoshin Planning and Policy Management 5 pages lecture notes
+ 33 PPT slides + 1 case study
TQM for Product Development 13. Voice of Customer (VoC) 4 pages lecture notes
+ 16 PPT slides + 1 case study
14. QFD and House of Quality (HoQ), Blitz QFD® 4 pages lecture notes
+ pages 80-83 of VoC and QFD training manual (English or Spanish)
+ MS Excel QFD Template + 3 case studies
15. Kansei Engineering for Image and Emotional Requirements 45 annotated PPT slides
+ Brand Engineering Report
+ College paper case study
16. Taguchi Methods and Design of Experiments 4 pages lecture notes with exercise
17. QFD Design Matrices: Function Deployment (Value Engineering) and Reliability Deployment 5 pages lecture notes
+ pages 84-90 of VoC and QFD training manual
+ 1 case study
18. QFD Manufacturing and Service Deployments 3 pages lecture notes
+ pages 91-130 of VoC and QFD training manual
19. Cross Functional Management 4 pages lecture notes
Final Reports 20. Student Reports integrating all TQM methods 23 lengthy reports covering manufacturing, service, sports, software, and other applications.
TQM Dictionary 21. TQM Dictionary Common terms, definitions, and links within Glenn Mazur website and to other web sites

Purchasing Options

Student Pack ($40) Facilitator Pack ($100) Professional Pack ($150)
  1. PDF files of all of the individual lecture notes;
  2. Presentation slides (in PDF view)
  3. Excel templates (PDF view only), etc. that are listed in the chart above.
NOTE: Student Pack gives you PDF files only; No source files such as PowerPoint or templates are included.
  1. PDF files of all of the individual lecture notes;
  2. Presentation slides (in PDF view)
  3. Excel templates (PDF view only), etc. that are listed in the chart above.
  4. PowerPoint source files.
  1. PDF files of all of the individual lecture notes;
  2. Presentation slides (in PDF view)
  3. Excel templates (PDF view only), etc. that are listed in the chart above.
  4. PowerPoint source files.
  5. QFD Training Manual.

 

 

How To Order

Order TQM Pack (email)

  1. Please use the button above or send your order or inquiry by email.

    Please include the following information:
    - TQM pack you wish to order (Student, Facilitator, or Professional)
    - Your contact information (name, email, telephone)
    - Billing address (to be printed on the invoice and receipt)

  2. Upon receiving your order request, an Invoice will be emailed to you (it will accompany a PDF attachment invoice file).

  3. Please use the ‘secure payment link’ included in that email, to make your payment. We accept Visa, MasterCard, American Express cards.

  4. Upon processing your payment, an Email Receipt will be sent to you, along with the TQM Course Pack files that you ordered. Thank you.